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One of our first delivery trucks, a 1959 Ford now reserved for parades and car shows.
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FREQUENTLY ASKED QUESTIONS
Q. Do you sell propane, even though your name is Jack's Butane?
Yes, we actually only sell propane. When we started in the fifties, the product was butane.
Then in the seventies, the liquified petroleum gas industry changed to propane. Because of
our name recognition, we kept Jack's Butane Service
Q. When installing a gas line, how deep does the trench need to be?
The gas line needs to be a minimum of 18” below final grade.
Q. Where should I put the propane tank?
The tank needs to be at least 10 feet from your house, property line and any source of ignition.
It also needs to be no more than 100 feet from where the delivery truck will park and in a
direct line of sight from the truck. We can assist you in this decision.
Q. Can my natural gas appliance be converted to propane.
Yes, in most cases. Call us to have a service technician make that decision.
Q. Why do you have to do a pressure test?
Gas code requires that whenever gas service has been interrupted the system must be checked for
leaks. If you run out of gas, that is considered an interruption of service and a pressure
test must be performed.
Q. What is your will call policy?
Our drivers have different delivery areas for each day. We will try to work your order into
their route areas. Please call when your tank gauge reads 20-30% so that will give us time
to provide you with the best service.
Q. Why does the price of propane vary?
The price has many variables and the market reacts rapidly to these. Some of the factors
may include the price of crude oil and natural gas used in the manufacture of propane. There
will also be price variables caused by seasonal temperatures and related supply and demand
pressure in the marketplace.
Q. Why do you only fill my tank to 80%?
Propane is delivered into the tank in liquid form. This liquid volume in your tank will
expand when the temperature increases. We will fill your tank to the 80-85% level so expansion
of the gas can take place. The opposite is also true. If your tank is filled and you go out to
check the gauge and temperature is colder, your gauge may show less because the gas volume has
decreased because the temperature is lower than when the driver filled it. So your tank is full
at 80% and about ½ full at 40%. The tank gauges also do get stuck occasionally, ask us
for assistance if you notice a problem.
Q. What should I do if I smell propane?
A. If you smell gas or suspect a leak, turn off the gas at the tank, and call authorities or
our office as soon as possible from a neighboring phone.
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Jack’s Butane Service, 12436 West G Street • Biola, CA 93606